Placing Your Order

Call us any time to place your order. Our normal office hours are 8:00 a.m. to 4:00 p.m. PST, Monday through Friday. You may also fax or email your order or contact a Sales Representative to set up access to our full-service wholesale website. To expedite ordering, have the following information ready: item number, description and quantity of each item. If you are a California customer, provide your resale tax identification number at the time of ordering. We cannot ship orders within California without a valid resale certificate on file. All retail orders are subject to sales tax and must be placed via our website. Unfortunately, being a small company, we are not able to provide free samples. We would, however, be happy to sell you individual products to test and credit half of your purchase toward your first order.

Order Minimums & Volume Discounts

A $250 minimum is required for first-time orders and $100 on subsequent orders. Any order under the required minimum is subject to a $30 small-order processing fee. All volume discounting is granted on a case-by-case basis. Discuss your order with a Sales Representative to determine pricing. hydra ships with UPS. We charge you exactly the amount that UPS charges us for your shipment (including all taxes and surcharges). Our shipping averages 10-12% depending on the density of the product.

Expedited and Special Requests

To expedite your order, we can ship via UPS 1-, 2- or 3-day air. You are responsible for additional freight charges. A $10 service fee is charged on all USPS and FedEx shipments. You must make an appointment with a Sales Representative to pick up a will-call order. Will call orders will be ready according to our standard order-processing times. Add-ons received after our shipping department has processed an order will be treated as a new order, and will incur additional shipping charges.

Payment Terms

First-time orders must be prepaid with a company check or by credit card. hydra accepts Visa, MasterCard and American Express. When paying by check, allow up to 10 days for check clearance before your order will ship. Please add 15% to your order to cover shipping charges. Credit balances are applied to future orders or refunded upon request.

Returns and Credits

All sales of bath products are final. Should you receive product that has been damaged in shipping, we will be happy to issue a refund, credit or replacement, whichever you prefer. Please inspect all incoming shipments. We recommend that you do not accept any shipments with visible exterior damage.

Credit Applications

hydra will consider applications for credit only from companies that have been in business more than one year. Please submit your credit refer­ences to apply for terms. Overdue accounts will be charged 1.5% inter­est per month (18% per annum). In the event an account comes past due, the debtor agrees to pay all attorney & court costs necessary for collection. No orders will be shipped to accounts with overdue balances.

Customer Service

Should you have questions about your order at any time, please do not hesitate to contact us.